Shipping & Delivery Policy

At Gaurra Silk, we aim to process and deliver your orders safely and efficiently.

1. Order Processing

Orders are generally processed within 2–4 business days after successful order confirmation.

Orders may take additional time during:

• Sales and promotional periods

• Festivals and holidays

• High-demand periods

• Unforeseen operational circumstances

2. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier service.

Remote locations may require additional delivery time.

The estimated delivery period is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

Free shipping may be offered on selected orders or during promotional periods as specified on the website.

4. Order Tracking

Once your order has been shipped, tracking information may be shared with you through email, SMS, WhatsApp or another available communication method.

You can use the tracking information provided by the shipping partner to check the status of your shipment.

5. Incorrect Address

Customers are responsible for providing a correct and complete delivery address and phone number.

If an order is returned to us because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping.

6. Delayed Delivery

Delivery times may be affected by circumstances outside our reasonable control, including:

• Weather conditions

• Natural disasters

• Transportation disruptions

• Courier delays

• Strikes

• Government restrictions

• Festivals and public holidays

• Incorrect customer information

We will make reasonable efforts to assist customers in case of delivery delays.

7. Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible.

Where possible, customers should take photographs or videos of the package and product condition and share them with us when reporting the issue.

8. Delivery Area

We currently aim to deliver orders to serviceable locations across India through available courier partners.

Delivery availability may depend on the customer's PIN code and courier serviceability.

9. Contact

For shipping-related questions:

Email: gaurrasilk@gmail.com
Phone: +91 8708383824

Gaurra Silk
House No. 66, Sector-A, Defence Colony
Ambala Cantt, Haryana – 133001, India