Privacy Policy

At Gaurra Silk, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase details

• Payment-related information

• Device and website usage information

• Any information you voluntarily provide while contacting us

Payment information may be processed securely through third-party payment providers. We do not intentionally store complete debit/credit card details on our servers.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm and communicate order details

• Provide customer support

• Process returns, exchanges and refunds

• Improve our website, products and services

• Send order-related notifications

• Prevent fraud and unauthorized transactions

• Comply with applicable laws and regulations

• Send promotional communications where permitted and where you have provided appropriate consent

3. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping and logistics partners

• Website and technology service providers

• Customer-support service providers

• Marketing and analytics service providers

We only share information reasonably necessary for the relevant service or business purpose.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and provide relevant advertising.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website may contain integrations or links to third-party services. Their privacy practices may be governed by their own privacy policies, and Gaurra Silk is not responsible for the privacy practices of independent third parties.

7. Your Rights

Subject to applicable law, you may contact us to:

• Ask about personal information we hold about you

• Request correction of inaccurate information

• Request deletion where legally applicable

• Ask questions about how your information is used

To make a privacy-related request, contact us using the details below.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Gaurra Silk
House No. 66, Sector-A, Defence Colony
Ambala Cantt, Haryana – 133001, India

Email: gaurrasilk@gmail.com
Phone: +91 8708383824