Return & Refund Policy

At Gaurra Silk, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect or otherwise eligible for return under this policy, please contact us within the applicable return period.

1. Return Window

Return requests must generally be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Eligible Returns

A product may be eligible for return if:

• The wrong product was delivered

• The product is damaged or defective

• The product received is materially different from the product ordered

• The product qualifies for return under the applicable product-specific return terms

The product should generally be unused, unworn, unwashed and in its original condition with original packaging, tags and accessories where applicable.

3. Non-Returnable Items

For hygiene, customization or product-specific reasons, certain products may not be eligible for return.

This may include:

• Customized or personalized products

• Products specifically marked as non-returnable

• Products that have been worn, washed, altered or damaged after delivery

• Products without original tags or packaging where such items are required for return processing

4. How to Request a Return

To request a return, contact us at:

Email: gaurrasilk@gmail.com
Phone: +91 8708383824

Please provide:

• Order number

• Customer name

• Contact details

• Reason for return

• Clear photographs/videos of the product and packaging where relevant

Our team may review the request before approving the return.

5. Wrong or Damaged Product

If you receive a wrong, damaged or defective product, please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue.

If the issue is confirmed, we may provide an appropriate resolution, which may include replacement, exchange or refund, subject to product availability and applicable law.

6. Refunds

Once a return is received and inspected, we will communicate whether the refund has been approved.

Approved refunds will generally be processed within 5–7 business days after approval.

The time taken for the amount to appear in your bank account or payment method may depend on the payment provider or financial institution.

7. Refund Method

Where possible, refunds will be made to the original payment method used for the order.

For certain payment methods or circumstances, we may use another legally permissible refund method after communicating with the customer.

8. Return Shipping

If the return is due to an incorrect, damaged or defective product attributable to Gaurra Silk, we may arrange or reimburse eligible return shipping as applicable.

For other approved returns, return shipping costs may be borne by the customer unless otherwise stated on the website.

9. Exchange

Exchanges may be offered subject to product availability.

If the requested replacement product is unavailable, an eligible refund may be offered instead.

10. Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed or shipped.

11. Important Note

We reserve the right to refuse a return where the product does not meet the eligibility requirements described above, subject always to applicable consumer rights and laws.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

12. Contact Us

Gaurra Silk
House No. 66, Sector-A, Defence Colony
Ambala Cantt, Haryana – 133001, India

Email: gaurrasilk@gmail.com
Phone: +91 8708383824